AI support for e-shops in practice
Practical guides and checklists for e-shops that want to use AI in customer support, product advice and performance measurement.
First articles for launching an AI chatbot
AI chatbot for an e-shop: when it makes sense and when live chat is better
An AI chatbot isn't meant to replace your whole support team. Its biggest benefit is where it quickly handles repetitive questions, recommends products and hands the customer to a human in time.
Read articleHow to measure whether an AI chatbot pays off: from answers to orders
The number of messages isn't a business metric. An AI chatbot must be measured by the work it saves, the quality of its answers and its impact on buying behavior.
Read articleHow to prepare data for an AI chatbot so it doesn't answer generically
An AI chatbot's quality depends mainly on data and rules. Without a product feed, FAQ and clear limits, the chatbot will answer generically.
Read articleWondering whether an AI chatbot makes sense for your e-shop?
Start with a short consultation and find out which questions it can safely automate.