Online contract withdrawal followed by a managed case.

The customer submits a withdrawal online and receives confirmation. INFLO creates a traceable case with status, history and clear next steps for your team.

Activate in the portalSee how it works

Activation in the INFLO portal · no changes to your order process

Contract withdrawal cases in the INFLO portal
Every submission has a traceable status and next step.

Join e-shops where INFLO already helps customers

Mallow.cz Dear Candy Upgates Meta · Approved app

EU rules introduce an easy-to-find online withdrawal function for relevant contracts concluded through an online interface. The exact implementation must follow the national rules of every market where the store operates.

Framework reviewed on . Read the legal and operational overview.

INFLO supports the technical and operational process; verify the legal setup for your store.

01
Visible entry point

An easy-to-find route during the applicable withdrawal period.

02
Identification

Information needed to identify the consumer and contract.

03
Explicit submission

A separate step confirming the customer’s statement.

04
Immediate confirmation

A text confirmation including the content, date and time.

From order to confirmed submission

The customer only completes the steps needed to identify the purchase, select items and review the submission.

1

Order

Find the order using information the customer already knows.

  • Order number and email
  • Verify the correct purchase
2

Items

Select the items covered by the withdrawal and review the details.

  • Ordered goods overview
  • Summary before submission
3

Confirmation

After submission, the customer receives a record containing the content, date and time.

  • Confirmation in text form
  • Traceable submission time

Every submission continues as its own case

The team can see what is new, what needs the next step and what is closed. The submission, deadlines and history stay together.

1

New case

A structured portal record is created.

2

Review

The team verifies the details and next action.

3

Resolution

Status, notes, deadlines and communication stay together.

✓

Closed

The result and history remain traceable.

Customer submission and team workflow in one journey

See the complete flow from the store entry point to follow-up work in the INFLO portal.

Entry point on the e-shop

Visible contract withdrawal entry point
The customer knows where to start.A dedicated page explains the process.
Contract withdrawal form in a side panel
The form stays in the store context.Order verification opens without another navigation step.

Submission step by step

Withdrawal introduction
A clear introduction.Customers see what they need.
Order verification
Secure order matching.Order number and purchase email are enough.
Item selection
Unambiguous item selection.Select goods and add a reason.
Request review
A clear summary.Review everything before submission.
Request confirmation
The request gets its own number.Open the case detail immediately.
Customer case detail
The status remains available.Order, items and communication stay together.

Follow-up work in the INFLO portal

Contract withdrawal case list
The team sees what needs attention.Status, deadline and assignee are visible.
Contract withdrawal case detail
The complete case remains traceable.Submission, history and communication stay together.

From activation to a test submission

Configure the customer entry point, notifications and instructions. Test the full flow before publishing.

Activate in the portal
  1. 1
    Portal activation

    Select the store.

  2. 2
    Store settings

    Add contacts, branding and notifications.

  3. 3
    Entry point

    Choose a deployment option.

  4. 4
    Test submission

    Verify the full flow.

  5. 5
    Publish

    Make the journey available.

An entry point that fits your store

Every option leads to the same customer flow and portal case.

Page-edge tabAn always-visible route.
Customer-account buttonA contextual entry point.
Embedded formA natural part of your site.
Direct linkFor email, footer and terms pages.

What is available now and what comes next

Available now

  • Online withdrawal submission and customer confirmation
  • Order identification and item selection
  • Returning goods as a possible case outcome
  • Statuses, history, deadlines and portal overview
  • Tab, button, embedded form and direct link

Coming next

  • A separate complaint process
  • Automatic refunds and credit notes
  • Reverse shipping and return labels
  • Further store-specific automation

Activated cases use your shared INFLO credits

Contract Withdrawal is a separate product, but it uses the same credits as INFLO Chatbot.

View plans and the credit calculator
1 new activated case10 credits

Credits are used when a new unique case is activated.

When credits run outThe submission is not lost

Customers can submit a request and it waits for activation.

What to know before launch

Is INFLO Contract Withdrawal part of INFLO Chatbot?

No. It is a separate post-purchase product. Credits and the portal are shared.

How is usage calculated?

One newly activated case uses 10 credits. One Chatbot answer uses 1 credit.

What happens when credits run out?

The submission is still accepted and waits for activation.

Does INFLO automatically guarantee legal compliance?

No. Verify the legal setup for each country, product range and business model.

Is withdrawal the same as a complaint or return?

No. They are different processes; returning goods may be an outcome of either.

We can review integration and operations with you

Send us a short summary if you need help with integration, placement or operational setup.

  • Review the right deployment option
  • Clarify technical and operational prerequisites
  • Agree on the next step

Turn an online submission into a process your team controls.

Create an INFLO account and continue to Contract Withdrawal setup.

Activate in the portal