Online contract withdrawal followed by a managed case.
The customer submits a withdrawal online and receives confirmation. INFLO creates a traceable case with status, history and clear next steps for your team.
From submission to resolution
- CustomerCustomer submitted a request
- CustomerConfirmation delivered to the customer
- Internal teamTeam took over the case
- Internal teamCase closed
Join e-shops where INFLO already helps customers
Meta approved appThe online process should be visible, clear and confirmed
EU rules introduce an easy-to-find online withdrawal function for relevant contracts concluded through an online interface. The exact implementation must follow the national rules of every market where the store operates.
An easy-to-find route during the applicable withdrawal period.
Information needed to identify the consumer and contract.
A separate step confirming the customer’s statement.
A text confirmation including the content, date and time.
How does INFLO do it? From withdrawal request to resolution
The customer finds the order, selects the items and submits a request. The internal team then takes over the case, checks the details and brings it to a close.
Order
Find the order using information the customer already knows.
- Order number and email
- Verify the correct purchase
Items
Select the items covered by the withdrawal and review the details.
- Ordered goods overview
- Summary before submission
Confirmation
After submission, the customer receives a record containing the content, date and time.
- Confirmation in text form
- Traceable submission time
New case
A structured portal record is created.
Review
The team verifies the details and next action.
Resolution
Status, notes, deadlines and communication stay together.
Closed
The result and history remain traceable.
Example of submitting a contract withdrawal request
See the complete flow from the store entry point to follow-up work in the INFLO portal.
From activation to a test submission
Configure the customer entry point, notifications and instructions. Test the full flow before publishing.
- 1Portal activation
Select the store.
- 2Store settings
Add contacts, branding and notifications.
- 3Entry point
Choose a deployment option.
- 4Test submission
Verify the full flow.
- 5Publish
Make the journey available.
An entry point that fits your store
Every option leads to the same customer flow and portal case.
Start with Free
Start free with 100 credits per month, no payment card required.
FREE
For a small store and your first deployment.
CZK 0 / month
- 100 credits
- 10 data sources
- Self-service support
START
For initial regular use
CZK 490 / month
- 490 credits per month; core features
- Chatbot
- Care
- 20 data sources
PLUS
Most popularFor small and growing e-shops
CZK 1,090 / month
- 1,090 credits / month
- Meta inbox
- Product recommendations
PRO
For growing e-shops
2 290 Kč / month
- 2,290 credits / month
- Advanced scenarios
- Advanced statistics
- Priority support
What to know before launch
No. It is a separate post-purchase product. Credits and the portal are shared.
One newly activated case uses 10 credits. One Chatbot answer uses 1 credit.
The submission is still accepted and waits for activation.
No. Verify the legal setup for each country, product range and business model.
No. They are different processes; returning goods may be an outcome of either.
Start with Free
Start free with 100 credits per month, no payment card required.