Identify the order
The customer finds the order using details they already know.
- Order number and email
- Customer verification
- Select the right purchase
Contract withdrawal in a few clicks.
We are preparing INFLO Contract Withdrawal as a full post-purchase product. Customers can easily find and complete an online form, while your team gets a clear case — without copying emails into spreadsheets.
Customers complete the withdrawal in a few simple steps and receive confirmation. The store keeps the entire follow-up process in one place.
Withdrawal in a few clicks
The customer knows exactly what comes next.
Select the order
The order can be verified using customer details.
#2026-18422 items · CZK 2,480
Review and confirm
The customer sees a withdrawal summary before sending it to the store.
Trail One running shoes1 item
The case has been created
New submissionWithdrawal #CARE-1084
A confirmation email was sent to the customer.
A simple process
From order to confirmed withdrawal
The form guides the customer through only the necessary steps. The store receives a structured submission and can continue processing it in the portal.
Select items
They choose the items covered by the withdrawal and review the details.
- Overview of ordered goods
- Simple item selection
- Submission summary
Confirmation and case
After submitting, the customer receives confirmation and the store gets a case.
- Submission time in history
- Email confirmation
- Follow-up steps in the portal
Deployment that fits your site
Visible to customers, simple for the store
INFLO Contract Withdrawal can be a standalone page or a natural part of the customer area. Choose the option that fits your platform and design.
Processing in the portal
Every case has its own status, deadlines and history
The store team sees new submissions in the Cases section of the INFLO portal, manages the next steps and sends status emails to the customer.
New submission
A structured case is created.
Team review
The store verifies details and the next step.
Resolution
Status, notes and communication stay together.
Closed
The customer receives a status email.
What the first release will cover
Reliable withdrawal and case management first
Included in the first release
- Online withdrawal submission and confirmation
- Order identification and item selection
- Returning goods as a possible case outcome
- Statuses, history, deadlines and portal overview
Coming next
- A separate complaint process
- Automatic refunds and credit notes
- Reverse shipping and return labels
- Further automation based on store operations
Frequently asked questions
What to know before launch
Is INFLO Contract Withdrawal part of INFLO Chatbot?
No. It is a separate post-purchase product. You can use either or both tools; INFLO credits and the portal are shared.
How is usage calculated?
One newly activated withdrawal case uses 10 credits. One INFLO Chatbot answer uses 1 credit.
What happens when credits run out?
The customer submission is still accepted. Existing cases remain available and a new unique submission waits for activation after credits are added or the plan changes.
How does INFLO Contract Withdrawal support an easy online withdrawal?
The customer finds the withdrawal in a visible place, completes it in a few steps and receives confirmation. The store keeps the submission and follow-up communication in one case. The specific legal setup can be adapted to the country and business model.
Interested in INFLO Contract Withdrawal?
INFLO Contract Withdrawal is being prepared as a full product. Leave your contact details and store URL; the form sends your interest directly to our team and we will follow up with availability.
- We will let you know when the product is ready
- Discuss the right deployment option for your store
- Tell us how you handle contract withdrawals today