Pay for usage, not for the number of tools
Chatbot and Contract Withdrawal draw from one shared credit balance. Estimate monthly usage and choose the right plan.
150 credits / month
Recommended plan: START
100 + (5 × 10) = 150
Start free and scale with actual usage
If the allowance is not enough, we will recommend an upgrade or additional credits.
Unused credits do not roll over. Free is not guaranteed to remain available and may be limited or discontinued under the Terms and Conditions. Terms and Conditions and Free plan rules
FREE
For a small store and your first deployment.
CZK 0/ month
100 credits
- 10 data sources
- Chatbot
- Contract Withdrawal
- Self-service support
START
For first regular usage.
CZK 490 / month
490 credits
- 490 credits per month; core features
- Chatbot
- Contract Withdrawal
- Standard support
PLUS
RecommendedFor small and growing stores.
CZK 1,090 / month
1,090 credits
- All standard features
- Chatbot
- Contract Withdrawal
- Standard support
PRO
For higher communication volume.
CZK 2,290 / month
2,290 credits
- Every PLUS feature
- Advanced scenarios
- Expanded analytics
- Priority support
Individual
For custom limits and integrations.
On request
Custom credits
- Usage-based allowance
- Custom integrations
- Agreed SLA
- Dedicated support
Always know what creates usage
One Chatbot answer
An answer sent by the chatbot counts; the customer's incoming message does not.
One activated withdrawal case
Usage is charged once when a new unique case is activated, not for each status change or email.
Withdrawal intake continues
When credits run out, the submission is accepted and waits for activation. Existing cases stay available.
Feature overview
| Feature | FREE | START | PLUS | PRO | Individual |
|---|---|---|---|---|---|
| Shared usage | |||||
| Monthly credits | 100 | 490 | 1 090 | 2 290 | Custom |
| Chatbot | ✓ | ✓ | ✓ | ✓ | ✓ |
| Contract Withdrawal | ✓ | ✓ | ✓ | ✓ | ✓ |
| Chatbot | |||||
| Smart features | — | — | — | ✓ | ✓ |
| Human handoff | — | — | — | ✓ | ✓ |
| Product recommendations | — | — | ✓ | ✓ | ✓ |
| Advanced widget customization | — | — | — | ✓ | ✓ |
| Contract Withdrawal | |||||
| Customer form and direct link | ✓ | ✓ | ✓ | ✓ | ✓ |
| Case management in the portal | ✓ | ✓ | ✓ | ✓ | ✓ |
| Statuses, history and emails | ✓ | ✓ | ✓ | ✓ | ✓ |
| Data and sources | |||||
| Data sources | 10 | 20 | 20 | 40 | — |
| Website content import | ✓ | ✓ | ✓ | ✓ | ✓ |
| Document content import | ✓ | ✓ | ✓ | ✓ | ✓ |
| Product and order feed | ✓ | ✓ | ✓ | ✓ | ✓ |
| Online report | ✓ | ✓ | ✓ | ✓ | By agreement |
| Advanced analytics | — | — | — | ✓ | ✓ |
| Support and operations | |||||
| Customer support | Self-service | Standard | Standard | Priority | Agreed SLA |
| Custom integrations | — | — | — | — | ✓ |
| Dedicated support | — | — | — | — | ✓ |
| Meta inbox | — | — | ✓ | ✓ | ✓ |
| Team seats | 1 | 1 | 2 | 3 | Custom |
| Care case export | — | — | — | ✓ | ✓ |
| Analytics export | — | — | — | ✓ | ✓ |
| Additional credit price | — | CZK 1.20 | CZK 1 | CZK 0.70 | By agreement |
Credits without surprises
It is the shared unit for both tools. One Chatbot answer uses 1 credit and one newly activated withdrawal case uses 10 credits.
START includes 490 credits. PLUS adds product recommendations, Meta inbox and two team seats.
On Free, credits renew in the next monthly period, or you can upgrade to a paid plan. Paid plans allow additional credit usage within the configured limit. A withdrawal submission is still accepted, existing cases remain available and a new unique submission waits for activation.
No. Ten credits are charged once when a new unique case is activated. Status changes, notes and status emails use no further credits.
Yes. Adjust the plan to actual monthly usage. For more than 2,290 credits, we will prepare an Individual plan.