Support without waiting
Customers get answers about shipping, payments, availability or returns right in the widget.
AI shopping assistant for Upgates e-shops
INFLO helps customers right in your e-shop: it answers questions, recommends suitable products and hands more complex situations to an operator together with the conversation history.
- Activation happens right from the Upgates administration.
- Managing the assistant, widget and knowledge is available in the INFLO portal.
- The assistant can run 24/7 and an operator can take over the conversation when needed.
Who the add-on is for
The add-on is designed for e-shops that want to speed up customer support and reduce repetitive questions both before the purchase and after the order.
Help with choosing
During the conversation, the assistant can recommend relevant products from the e-shop's catalog.
Handover to an operator
When a question needs a human, the operator picks up with the context of the entire conversation so far.
How activation works
The verified add-on is designed so the merchant doesn't have to manually copy technical details or deal with complex integration.
- Install in Upgates In the Marketplace, select the INFLO add-on and start the installation.
- Activate INFLO In the Upgates administration, open the add-on, confirm consent and check your e-shop URL.
- Set up the assistant In the portal, adjust the widget's appearance, the assistant's knowledge and the operator handover rules.
- Live on your e-shop The widget answers customers on your site while you monitor conversations, statistics and service status.